GDPR Policy

Effective Date: [10/01/2024]

At TravelRook.com, we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This GDPR Privacy Policy explains how we collect, use, and protect your personal data, as well as your rights under the GDPR.

By using TravelRook.com, you consent to the practices outlined in this policy. If you do not agree with the terms of this policy, please refrain from using our website.

1. What Data We Collect

We collect and process the following types of personal data:

  • Personal Identifiers: Information such as your name, email address, and IP address.
  • Contact Information: If you subscribe to our newsletter or contact us via email.
  • Usage Data: Including information on how you use our website, such as pages visited, the time spent on our site, and other analytical data.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze site traffic (more on this in our Cookies Policy).
  • Comments and Reviews: If you comment on blog posts or reviews, we may collect your name, email, and any other information you voluntarily provide.

2. How We Use Your Data

We use your personal data for the following purposes:

  • To Provide Our Services: To operate and maintain our website, deliver content, and respond to your inquiries.
  • To Improve User Experience: To personalize your browsing experience and understand how you interact with our website.
  • For Communication: To send newsletters, updates, or promotional emails (if you’ve opted into this).
  • For Analytics: To understand how visitors use our website and to improve our content and functionality.
  • For Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing Your Data

Under the GDPR, we are required to have a legal basis to process your personal data. The legal bases we rely on include:

  • Consent: We may process your data if you have given us explicit consent, such as when subscribing to our newsletter or agreeing to our cookie policy.
  • Contractual Necessity: We process your data to fulfill our contractual obligations with you, such as responding to inquiries or providing requested information.
  • Legitimate Interests: We process your data based on our legitimate interest in improving our website, providing content, and conducting marketing activities.
  • Legal Obligations: We process your data to comply with legal requirements, such as responding to law enforcement or regulatory requests.

4. How We Share Your Data

We do not sell or rent your personal data to third parties. However, we may share your data in the following situations:

  • Service Providers: We may share your personal data with trusted third-party service providers who help us operate our website (such as hosting providers, email marketing services, and analytics providers). These third parties are contractually obligated to process your data in accordance with applicable data protection laws.
  • Legal Compliance: We may disclose your personal data if required by law, or if we believe such action is necessary to comply with legal obligations or protect the rights, property, or safety of TravelRook.com, its users, or others.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your personal data is no longer needed, we will securely delete or anonymize it.

6. Your Rights Under the GDPR

As a resident of the European Union, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request corrections to any inaccuracies in the personal data we hold about you.
  • Right to Erasure: You have the right to request that we delete your personal data, subject to certain exceptions (such as compliance with legal obligations).
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
  • Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data, particularly where we rely on legitimate interests or processing for direct marketing purposes.
  • Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time. Please note that this will not affect the legality of any processing done prior to your withdrawal.
  • Right to Lodge a Complaint: You have the right to file a complaint with a supervisory authority if you believe your data protection rights have been violated. For EU residents, you can contact the relevant data protection authority in your country.

7. Security of Your Data

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

8. International Data Transfers

If you are accessing TravelRook.com from outside the European Economic Area (EEA), please be aware that your data may be transferred to and processed in countries outside the EEA. We ensure that any transfers of personal data outside the EEA comply with the requirements of the GDPR, including by using appropriate safeguards such as Standard Contractual Clauses or relying on the recipient’s certification under the EU-U.S. Privacy Shield Framework (where applicable).

9. Cookies

We use cookies and similar tracking technologies to improve your experience on TravelRook.com. Cookies are small text files that are placed on your device when you visit our website. You can choose to disable cookies through your browser settings, but this may impact your user experience. For more information, please refer to our Cookies Policy.

10. Changes to This Policy

We may update this GDPR Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page. Please review this policy periodically to stay informed about how we protect your personal data.

11. Contact Us

If you have any questions or concerns about our GDPR Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us at:

Email: [email protected]

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